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FAQs

DNA Genotek has compiled answers to the most common customer questions.

Do you have another question?

If you do not see the answer to your question, please contact Technical Support at 1.613.723.5757 and choose option 6 or email us at support@dnagenotek.com. Technical support is available from 9:00am to 5:00pm ET.

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DNA Genotek Inc., a subsidiary of OraSure Technologies, Inc. (NASDAQ: OSUR), focuses on providing high-quality biological sample collection products and end-to-end services for human genomics, microbiome and infectious disease applications. The Company's Oragene•Dx and ORAcollect•Dx product lines are the first and only FDA 510(k) cleared saliva-based DNA collection devices for in vitro diagnostic use. DNA Genotek also offers Research Use Only products to collect and preserve large amounts of DNA or RNA from multiple sample types. DNA Genotek markets its products worldwide and has a global customer base with thousands of customers in over 100 countries.

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