- Build customer loyalty by continuously meeting or exceeding their expectations through innovation, service, value and compliance with applicable laws and regulations.
- Continually improve and maintain the effectiveness of our quality system by establishing, implementing and monitoring quality objectives.
DNA Genotek's product quality
Customer satisfaction and product quality are very important to DNA Genotek. Our commitment to quality spans all aspects of our internal procedures from customer support to product development and manufacturing. In recognition of the importance of delivering consistent product quality, the company has achieved both ISO 9001 and ISO 13485 certification.
We apply ISO 9001 to all of our product and service offerings. Compliance with this standard ensures that our focus continues to be on customer satisfaction and continuous improvement. ISO 13485 is a quality management system standard that is specific to our medical devices. It demonstrates DNA Genotek's compliance with Canadian, US and applicable international regulatory requirements and provides customers with confidence in our medical device products. Maintaining ISO 13485 certification is a top priority for DNA Genotek, and that translates into innovative products that comply with regulations, customer requirements and our own product specifications.
DNA Genotek is regularly audited by the British Standards Institute (BSI) to ensure that high quality standards are being met in all areas of the business. This includes our design and manufacturing process, our quality control systems, our customer care, administration and management systems.
Our global policy is to provide superior quality products and services that contribute to significant improvements to global human health. We will: